Problem receiving the product and downloading it (please help) [closed]

I saw the product on a website. The product was a file sales template. It was written in the rules of the site that you must become a member of the website. I became a member of the site and I am also a special user of the site. But when I go to the download page, unfortunately I can not download. I texted support and they said it was a problem with my system. While I do not think so. The special membership of the site was $ 30. Please help me get this product See page : THIS